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Training Cancellation & Refund Policy

Below is an excerpt from our Terms of Sale policy. For full details please review the full Terms of Sale document here.

Section 4 – Cancellations and Refunds

4.1 AIB will honor any requests to cancel enrollment in any class if received in writing prior to the first day of class and will issue refunds as follows:

4.1.1 Public Seminars

  1. AIB will provide a full (100%) refund for cancellation requests received more than 30 calendar days prior to the first day of class.
  2. AIB will provide a fifty percent (50%) refund for cancellation requests received more than 4-29 calendar days prior to the first day of class.
  3. AIB will not issue refunds for any cancellation requests received 3 calendar days or less prior to the first day of class.
  4. AIB will allow for a one-time transfer of enrollment. You may request a substitution at any time, prior to the first day of class. You must select a new public seminar immediately upon request of a substitution.

4.1.2 Online Courses

AIB will permit cancellations for enrollment in an online course if AIB receives cancellation in writing within 30 days following registration and the class has not commenced. AIB will issue a full (100%) refund of the registration fee for that course or allow for a one-time transfer of enrollment to a different Offering of comparable value. You must select a transfer Offering at the time of cancellation by emailing us at [email protected]. AIB will only enroll you in an online course that has not started yet. If there is a difference in price between the original registration fee and the transfer Offering registration fee, you must pay the difference in price.

4.2 AIB reserves the right to cancel any Offering in its sole discretion. In the event of cancellation by AIB will issue full (100%) refund. The liability of AIB as a result of cancellation of Offerings shall be limited to the amount paid for registration in the respective Offering.


LearningLab Technical Requirements

Screen Resolution: Courses are best viewed at a screen resolution setting of 1280X768 or higher.

Browser Recommendations:

Browser Operating System Extra:
Apple Safari 6.0.x or later Mac OSX 10.6.x

Any JRE supported by your Web
browser that works with your Saba
Publisher and third-party content

Adobe Flash Player Version 9 or
Later

Microsoft Internet Explorer 11.x or later Windows 7, Windows 8, Windows
10
Microsoft Edge Windows 10
Google Chrome (Latest available
version)
Windows Vista SP1, Windows Vista
SP2, Windows 7, Windows 8,
Windows 10, Red Hat Enterprise
Linux 6 plus the latest update, Red
Hat Enterprise Linux 5 plus the
latest update
Mozilla Firefox (Latest available
version)
  • The LearningLab does not support using the Back button in the browser to navigate to previously visited pages. Due to differences in architecture, the Back button may work for some pages in some implementations, but this is not by design it’s not guaranteed that it will work on any specific page.
  • LearningLab does not support multiple browser tabs.
  • We recommend that users disable software that blocks pop-ups or ads while logged in to LearningLab. Such software could prevent some menus and controls from functioning properly.

Certificates Reprints

Following the completion of certain courses or curriculum, AIB may issue you a certificate of completion. If you completed a course or curriculum in 2016 or after, you may reprint your certificate of completion through your Learning Lab account. If you are unable to access your Learning Lab account, please contact us at [email protected]. Certificates of completion are not available for reprint if you completed a course or curriculum prior to 2016.

If you completed a Baking Science and Technology Residence course, please contact [email protected] for a reprint of your certificate. AIB reserves the right in its sole discretion to charge a fee for a reprint of any certificate of completion.

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